Legal
Refund & Cancellation Policy
Last updated: September 13, 2026. How cancellations and wallet refunds work for temporary SMS rentals.
This policy explains cancellations and refunds for Numbverify wallet purchases. It works with our Terms of Service.
1. Wallet top-ups
Successful payment-gateway deposits credit your Numbverify wallet. Requests to reverse a completed top-up to the original payment method are handled case-by-case under payment-processor rules and applicable law. Contact support with the payment reference.
2. Number rentals — when refunds apply
Wallet credit for a rental is typically refunded when:
- You cancel before an SMS code is received and cancellation is still allowed
- The rental window expires without an SMS and the order is auto-expired by our systems
- We fail to reserve a number after debiting (provider failure) — funds are returned automatically
Refunds are credited back to your Numbverify wallet (not necessarily the original card/bank).
3. When refunds are not due
- An SMS code was delivered to the rented number
- A destination app rejected the number or blocked verification
- You selected the wrong country or service
- You let the activation window expire after a successful reservation under published conditions
- Account suspension for Acceptable Use violations
4. Timing
Automated cancel/expire refunds are usually instant to the wallet. If a refund is delayed, open a support ticket with the order ID. Duplicate refunds for the same order are blocked by design.